WORKPLACE OR CAMPUS VIOLENCE PREVENTION: RECOGNITION, RESPONSE & RECOVERY

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This awareness level training program is intended to help all types of employees, as well as their supervisors, understand how best help prevent violence in the workplace or campus setting, and optimize coordination with law enforcement agencies and security staff to ensure, to the greatest extent possible, a safe and non-hostile environment. This training will also help position HR professionals to advise, train and provide guidance to managers to further aid in early detection and mitigation of this type of operational risk.

 

PROGRAM HIGHLIGHTS

 

• Scope and prevalence of the problem

• Pre-incident indictors and warning signs

• When and how to report concerns or threats

• Response to an Active Shooter: Escape, evade, engage

• Psychological survival and basic psychological first aid

 

VIOLENCE PREVENTION FOR FRONT LINE SUPERVISOR 

 

Managers and supervisors are often in a unique position to detect and deter potentially violent individuals. Unfortunately, they are also frequently the target of a disgruntled or disturbed employee’s wrath. PSYCH 911™ provides a half-day training program addressing the challenges specific to mid-management with an emphasis on recognizing and defusing potentially explosive employment situations, including safety and security issues during termination and other stressful encounters. 

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PROGRAM HIGHLIGHTS

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• Individual and organizational triggers of violence

• Pre-incident indictors: Significant behavior and communications  

• Defusing hostile individuals

• Dealing with witnesses and third party reports

• Managing high-risk terminations and post-termination contacts

• Last chance agreements for mental health care

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EXECUTIVE SEMINAR ON WORKPLACE VIOLENCE PREVENTION

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An organization’s leaders have a different level of responsibility in providing a safe workplace and preventing workplace violence. They and their families may also be exposed to different risks related to their role and profile as executives.

 

This awareness level workshop is intended for any executive who may play a role in crisis and emergency management, safety and security, human resources or legal functions. Issues related to OSHA’s General Duty Clause, case precedent, defensibility of decisions related to workplace violence potential, such as negligent hiring, supervisor or retention, as well as ADA concerns and liabilities related to wrongful termination and discrimination are all addressed.

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PROGRAM HIGHLIGHTS

 

• Scope and prevalence of the problem

• Threat Assessment-Threat Management Continuum

• Current research and analysis of the Active Shooter threat

• Liability issues in violence prevention, response and recovery

• Duty to Warn and other pitfalls in threat management

• Organizational influences and impact of events on the organization

• Employee relations actions

• Developing effective plans, policies and procedures

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THREAT ASSESSMENT & THREAT MANAGEMENT: STRATEGIES & TECHNIQUES

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Individuals assigned to workplace violence intervention, assessment and threat management teams require much more than a generalized understanding of the behavioral warning signs and guidance in how to report alarming or inappropriate behaviors. This dynamic, skill-building multimedia program utilizes video case studies, role plays, lecture and team discussions, as well as reviews of actual threat communications in various forms.

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Participants receive focused training in assessment techniques and management strategies for handling threatening situations. BSA’s experts can also assist in team development and the team member selection process. Periodic trainings and practice sessions can be conducted via phone and Internet to keep skills sharp and team members interested and engaged. 

 

PROGRAM HIGHLIGHTS

 

• Scope and purpose of the Treat Assessment Team

• Roles and responsibilities of team members

• Threat management team member selection

• Interview Structure

• Witness Interviews

• Developing rapport with persons of concern

• Reading techniques: Non‐verbal communications, micro‐expressions, etc.

• Using records: Public, private, court and restricted

• Organizing information 

• The Threat Assessment-Threat Management Continuum

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INTIMATE PARTNER VIOLENCE IN THE WORKPLACE: IMPACT AND INTERVENTION

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Violence in the home cannot be viewed as simply a personal problem. Intimate partner violence can easily follow the victim into the workplace and on to campus. Recent reports indicate that intimate partner violence has already entrenched itself in every mid to moderate-size company at a cost of over $4 billion per year in lost productivity, increased healthcare costs, and absenteeism. It is also a significant issue facing young people in college and university settings.

 

To help organizations manage this growing problem, BSA offers a professional development program designed to specifically address this complex issue and its relationship with violence on the job and at school.

 

PROGRAM HIGHLIGHTS

 

• Definition, scope and prevalence of the problem

• Impact on the workplace or campus

• Common myths and misunderstandings about intimate partner violence

• Warning signs/Red flag indicators of intimate partner violence

• Addressing stalking, following, harassing or unwanted contact at work or school

• Sources of support for victims

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COMPREHENSIVE ACTIVE SHOOTER INCIDENT MANAGEMENT (CASIM)   

     

An Active Shooter is defined as "... an armed person who has used deadly physical force on other persons and continues to do so while having unrestricted access to additional victims.” Several elements of a safe and effective response to an Active Shooter situation are counter-intuitive. Understanding the dynamics of an Active Shooter situation, as well as strategies for prevention and survival, are important aspects of a comprehensive workplace violence program.

 

The Comprehensive Active Shooter Incident Management (CASIM) model is a core element of BSA’s training program, incorporating critical information for organizational and individual readiness, response and recovery from these rare, but potentially devastating acts of violence.

 

PROGRAM HIGHLIGHTS

 

• Profile of the Active Shooter

• Dynamics of an Active Shooter situation

• How to respond: escape, evade, engage

• When and how to call 9-1-1

• How to respond when law enforcement arrives

• Strategies for post- incident management and support

 

BSA works with a client’s Workplace Violence Prevention and Security team to blend Active Shooter Response into existing emergency plans to foster the highest level of interoperability with local first responder agencies. BSA also has expertise and experience in the design, facilitation and evaluation of behaviorally accurate Active Shooter drills and exercises. Survival in an actual Active Shooter situation can hinge on employees having an awareness and understanding of the incident dynamics, accurate rehearsal of the correct response actions and a sense of confidence in themselves and their leaders to effectively cope with what can be a terrifying and traumatic event.

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PREVENTING COLLECTIVE VIOLENCE: GROUP, CROWD AND MOB VIOLENCE

 

Professionals working in corporate and campus security, human resources, legal and other areas, must ask themselves, “Can it happen here?” Anger directed at banks, energy companies, government agencies and other public and private entities, such as that seen in the Occupy Movement or London Riots can trigger potentially violent collective behavior resulting in injury, death and destruction of property. 

 

Leaders and decision-makers aware and concerned about current world events and the possibility of adverse collective behaviors benefit from a knowledge and understanding of the causes, warning signs and behavioral dynamics of groups, crowds and mobs. Such an understanding better prepares security, emergency management and other professionals for the new challenges associated with the use of social media (Twitter, Face Book, etc.) and globalization as they relate to the development of crisis situations and the potential of dangerous and violent collective behaviors.

 

PROGRAM HIGHLIGHTS

 

• Types, scope and prevalence of collective violence

• Defining and distinguishing between groups, crowds and mobs

• The psychology of crowds

• The physics of crowds

• Identifying “flashpoints”

• Effective countermeasures and crowd management strategies

• Employee/student safety in crowds and mobs

• Last-chance survival tactics in violent mob situations

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CALL CENTER THREAT MANAGEMENT

 

This skill-building violence prevention training program is designed for call center personnel, telephone switchboard operators, receptionists and other front line employees who have frequent public contact by phone and who play a critical role in an organization's management of crisis and emergency situations. BSA offers comprehensive training to prepare call takers to manage the full spectrum of crisis situations, ranging from irate, rude and abusive callers, to bomb threats, kidnapping, active shooter situations and CBRNE terrorism. This training helps build the skills and confidence necessary to handle high-pressure, high-consequence telephone contacts across the entire organization.

 

PROGRAM HIGHLIGHTS

 

• Crisis communications and de-escalation techniques

• Assisting irate, angry and/or abusive callers

• Handling threats of violence to self or others

• Threat reception and response

• Threat data capture and documentation

• Active stress management techniques to maintain calm and focus

 

SUBSTANCE ABUSE IN THE WORKPLACE

 

More than two-thirds (67 percent) of HR professionals today believe that substance abuse and addiction is one of the most serious issues they face in their company. Absenteeism, reduced productivity and a lack of trust are major problems stemming from substance abuse that affect the efficiency and success of companies across the country. Substance abuse, when combined with other mental health problems, also escalates the risk of violence.

 

PROGRAM HIGHLIGHTS

 

This workshop will enable supervisors and peers to:

 

• Understand the prevalence of workplace substance use and the risks

• Recognize signs of substance abuse and/or dependence

• Recognize effects/symptoms of specific substances and the dangers to the employee

• Overcoming the personal discomfort of approaching an employee or coworker

• Recognize the prevalence and complications of mental health issues exacerbated by substance use

• Learn to navigate the referral and treatment systems

• Understand the Recovery process, including the American Society of Addiction Medicine Treatment Matrix and the world of 12-step programs and language

• Know when an employee or peer is ready to return to the workplace.

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